Updated on 14th Feb, 2026
Welcome to Floto, a service provided by Floto, Inc. ("Floto", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our Floto Plugin for Figma ("Floto", the "Service").
By accessing or using Floto, you agree to be bound by these Terms.
If you are using Floto on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Overview
Floto is a Figma Plugin that helps users gather design feedback through AI-powered audits, synthetic personas, and real user interviews. The Service is delivered entirely within the Figma platform and may evolve over time as we improve it.
Eligibility
You must be at least 13 years old to use Floto. If you are under the age of majority in your jurisdiction, you may only use Floto with the consent of a parent or legal guardian.
Accounts & Access
Access to Floto is granted via your Figma account. By using the plugin, you allow us to access and use your Figma user ID and workspace metadata as needed to operate the Service. You are responsible for maintaining the security of your account and any actions taken through it.
Credits and Payments
Floto operates on a credit-based system. Free accounts receive 200 credits per week, automatically refreshed every Monday. Pro accounts receive 1,500 credits per month upon renewal. Credit costs for each action are available within the plugin.
Subscription: Pro accounts are billed on a monthly basis at the current rate displayed at checkout. Prices are displayed in USD and may be subject to applicable taxes.
Credit Packs: Pro users may purchase additional credit packs at any time. All purchases are final.
Non-Transferable: Purchased credits are non-refundable, non-transferable, and do not expire.
Weekly Credits: Free plan credits refresh every Monday and do not carry over. Unused weekly credits expire at the end of each 7-day period.
Top-Up Balance: Credits accumulated prior to plan changes, or purchased via credit packs, are held in a top-up balance, are used first, and do not expire.
Referral Program
Floto may offer a referral program that allows eligible users (“Referrers”) to earn rewards for inviting new users (“Referees”) to use the Service.
Eligibility
Referrals are valid only for new users who have not previously created a Floto account.
Referrers and Referees must comply with these Terms at all times.
Referral activity is tracked and attributed through the Floto plugin.
Referral Rewards
Referral rewards are issued as free Floto credits and are reflected in your in-plugin credit balance.
Referral rewards have no cash value, are non-transferable, and may not be redeemed for cash or other compensation.
Referral rewards may be subject to expiration or usage limits.
Referral Limitations
You may not refer yourself or create multiple accounts to obtain referral rewards.
You may not use spam, automated systems, misleading claims, or paid incentives to generate referrals.
Any attempt to manipulate, abuse, or game the referral program may result in the forfeiture of referral rewards and/or suspension or termination of your account.
Program Changes
Floto reserves the right to modify, suspend, or terminate the referral program at any time, with or without notice.
Referral rewards earned prior to termination may be honored at Floto’s discretion, subject to these Terms.
Use Restrictions
You agree not to:
Use the Service for any unlawful or abusive purpose
Interfere with or disrupt the operation of Floto or its infrastructure
Reverse engineer or attempt to derive the source code of any portion of the Service
Misuse feedback collected via Floto in a deceptive, unethical, or harmful manner
Feedback
If you provide suggestions or feedback about Floto, we may use that feedback without restriction or obligation to you. By submitting feedback, you grant us a worldwide, royalty-free, perpetual license to use and incorporate it into the Service.
Intellectual Property
Floto and all related materials are the property of Floto, Inc. or its licensors. All rights not expressly granted herein are reserved.
Disclaimers
Floto is provided "as is" and "as available." We make no warranties, express or implied, regarding the Service's reliability, accuracy, or fitness for a particular purpose. Use Floto at your own risk. We are not responsible for third-party platforms (including Figma) or user interactions resulting from feedback gathered via Floto.
Limitation of Liability
To the fullest extent permitted by law, Floto shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.
Termination
We reserve the right to suspend or terminate access to Floto at any time, with or without notice, for behavior that violates these Terms or is otherwise harmful to the Service or its users.
Changes to terms
We may update these Terms from time to time. When we do, we'll update the "Effective Date" at the top. Continued use of the Service after changes go into effect constitutes your acceptance of the revised Terms.
Contact
If you have any questions about these Terms, you can reach us at hello@floto.ai.
