Floto - AI Design Feedback

Welcome to Floto, a service provided by Floto, Inc. (“Floto”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of the Floto plugin for Figma, the Floto browser extension, and our related websites, applications, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Overview

Floto helps teams get fast, AI-powered feedback on their designs and products. The Service is available as a plugin within the Figma platform and as a Chrome browser extension that operates on live websites and web pages. Some features require a Figma file; others, such as website comparison and auditing tools, operate directly on web pages without one. The Service may evolve over time as we add, change, or remove features.

Eligibility

You must be at least 13 years old to use Floto. If you are under the age of majority in your jurisdiction, you may only use Floto with the consent of a parent or legal guardian.

Accounts & Access

You may access the Service through your Figma account and/or by installing the Floto browser extension. Where you connect a Figma account, you allow us to access and use your Figma user ID and workspace metadata as needed to operate the Service. Where you use the browser extension, you allow us to process the web pages and content you direct it to, as needed to provide the requested features. You are responsible for maintaining the security of your account and any actions taken through it.

Floto offers individual accounts (Free and Pro), Team accounts for collaborative use, and Enterprise accounts for organizations with custom requirements. The type of account you hold determines your available features, credit allocation, and billing structure, as described in these Terms or in a separate written agreement.

Credits and Payments

Floto operates on a credit-based system. Credit allowances, refresh schedules, and the credit cost of each action are set out on our pricing page and within your account, where you can view your current balance at any time. These values may change from time to time; we will reflect the current values on our pricing page and within the Service, and will notify account holders of material changes by email.

Subscription: Pro accounts are billed on a monthly basis at the current rate displayed at checkout. Team accounts are billed on a per-seat, per-month basis at the current rate displayed at checkout. Prices are displayed in USD and may be subject to applicable taxes.

Enterprise: Enterprise accounts are billed according to a separate written agreement or order form, which governs pricing, seat counts, credit allocation, and any custom features. Where an Enterprise agreement conflicts with these Terms, the Enterprise agreement controls for that account.

Credit Packs: Users may purchase additional credit packs at any time. All purchases are final.

Non-Transferable: Purchased credits are non-refundable, non-transferable, and do not expire. Weekly Credits: Free plan credits refresh every Monday and do not carry over. Unused weekly credits expire at the end of each 7-day period.

Top-Up Balance: Credits accumulated prior to plan changes, or purchased via credit packs, are held in a top-up balance, are used first, and do not expire.

Team Accounts

Floto offers a Teams plan that allows organizations to collaborate under a shared account. The following terms apply to Team accounts in addition to all other applicable provisions of these Terms.

Team Structure and Roles

A Team account consists of one Owner, any number of Admins, and any number of Members. The roles and their associated permissions are as follows:

Owner: The individual who owns the Team account. There is exactly one Owner per Team. The Owner has full control over the account and is solely responsible for billing, including all charges associated with the Team account.

Admin: A user granted administrative control to manage Members and configure the shared workspace and account settings. Admins may invite and remove Members and configure access to shared assets, but are not responsible for billing.

Member: Any individual added to the Team, with access to the shared workspace and assets as configured by the Owner or an Admin.

Invitations and Access

Team Members are invited via email. By accepting an invitation, a Member agrees to be bound by these Terms. The Owner and Admins are responsible for ensuring that all Members comply with these Terms. Removing a Member from a Team will revoke their access to the shared workspace and any shared assets.

Shared Workspace

Team Members may have access to shared projects, design files, assets, and feedback within the Team workspace. Content contributed to the shared workspace may be visible to all Team Members. You are responsible for any content you contribute to the shared workspace, and you agree not to contribute content that violates these Terms or any applicable law.

Team Credits

Credits on Team accounts are allocated at the team level and shared among all Members. The credit terms described in the "Credits and Payments" section apply to Team accounts. Unused team credits do not carry over between billing periods unless held in a top-up balance.

Team Billing

The Team Owner is responsible for all charges associated with the Team account, including charges for all seats. Adding seats takes effect immediately and will be prorated for the remainder of the current billing period. Removing seats takes effect at the start of the next billing period; no partial refunds are issued for removed seats mid-cycle. If the Team Owner cancels the Teams plan, all Members will lose access to the Team workspace and shared assets at the end of the current billing period. If payment for a Team account fails, Floto reserves the right to suspend access for all Members of that Team until payment is resolved.

Owner and Admin Responsibilities

The Team Owner is responsible for managing billing and keeping payment information current. The Owner and Admins are each responsible for ensuring all invited Members have agreed to and comply with these Terms; controlling access to the shared workspace and any sensitive content therein; and notifying Floto promptly of any unauthorized use or breach of these Terms by a Member. Floto is not liable for any actions taken by Team Members within the shared workspace.

Customer Content & Data

Certain features let you provide your own materials to Floto — for example, uploading a content guidelines document, connecting design files, or directing the Service to process specific web pages (“Customer Content”).

Ownership. As between you and Floto, you retain all rights in and to your Customer Content. These Terms do not transfer any ownership of Customer Content to Floto.

License to operate the Service. You grant Floto a limited, worldwide, non-exclusive license to host, process, and use your Customer Content solely to provide, maintain, and support the Service for you — including to configure features to your standards, such as generating feedback based on your own content guidelines.

Use for model training. Floto does not use your Customer Content to train general-purpose or third-party AI models except as described in our Privacy Policy or as you have separately agreed in writing. [CONFIRM this matches actual practice and the Privacy Policy before publishing.]

Confidentiality and security. We handle Customer Content in accordance with our Privacy Policy and applicable data protection terms. You are responsible for ensuring you have the rights necessary to provide the Customer Content to us and for not uploading content you are not permitted to share.

Use of the Browser Extension on Third-Party Websites

Some features of the Service, including website comparison and auditing tools, operate on websites and web pages that you direct the Service to access. You are solely responsible for ensuring that you are authorized to access, scan, compare, and analyze any website or content you direct the Service toward, and that doing so complies with the applicable website’s terms and all applicable laws.

The Service may surface visual, SEO, and code-level (DOM) information about the pages you direct it to. This information is provided for your own review. Floto is not responsible for how you use it, and is not responsible for any third-party website, its availability, or its content.

Referral Program

Floto may offer a referral program that allows eligible users (“Referrers”) to earn rewards for inviting new users (“Referees”) to use the Service.

Eligibility. Referrals are valid only for new users who have not previously created a Floto account. Referrers and Referees must comply with these Terms at all times. Referral activity is tracked and attributed through the Service.

Referral Rewards. Referral rewards are issued as free Floto credits and are reflected in your in-plugin credit balance. Rewards have no cash value, are non-transferable, may not be redeemed for cash or other compensation, and may be subject to expiration or usage limits.

Referral Limitations. You may not refer yourself or create multiple accounts to obtain referral rewards. You may not use spam, automated systems, misleading claims, or paid incentives to generate referrals. Any attempt to manipulate, abuse, or game the referral program may result in the forfeiture of rewards and/or suspension or termination of your account.

Program Changes. Floto reserves the right to modify, suspend, or terminate the referral program at any time, with or without notice. Rewards earned prior to termination may be honored at Floto’s discretion, subject to these Terms.

Use Restrictions

You agree not to:

Use the Service for any unlawful or abusive purpose
Interfere with or disrupt the operation of Floto or its infrastructure
Reverse engineer or attempt to derive the source code of any portion of the Service
Access, scan, or analyze any website or content you are not authorized to access
Misuse feedback collected via Floto in a deceptive, unethical, or harmful manner
Team Admins are additionally responsible for ensuring that Members do not engage in any of the above prohibited activities through the shared workspace.

Feedback

If you provide suggestions or feedback about Floto, we may use that feedback without restriction or obligation to you. By submitting feedback, you grant us a worldwide, royalty-free, perpetual license to use and incorporate it into the Service. This section concerns suggestions about Floto itself and is separate from the “Customer Content & Data” section above.

Intellectual Property

Floto and all related materials are the property of Floto, Inc. or its licensors. All rights not expressly granted herein are reserved.

Disclaimers

Floto is provided “as is” and “as available.” We make no warranties, express or implied, regarding the Service’s reliability, accuracy, or fitness for a particular purpose. Use Floto at your own risk. We are not responsible for third-party platforms (including Figma) or third-party websites, or for user interactions resulting from feedback gathered via Floto.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Floto, Inc. and its officers, directors, employees, and agents from any third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: your Customer Content or other materials you submit to the Service; your use or misuse of the Service or any Output; your access to, capture of, or analysis of any website, system, or file without the necessary rights or authorization; your deployment or use of any report, generated prompt, or suggested fix; or your violation of these Terms, applicable law, or the rights of any third party.

We will notify you of any claim subject to indemnification and may participate in the defense with our own counsel. You may not settle any claim in a way that imposes obligations on us or requires us to admit fault without our prior written consent. These obligations do not apply to the extent a claim results from our own gross negligence or willful misconduct, and nothing here requires you to indemnify us where that obligation is prohibited by applicable law.

Limitation of Liability

To the fullest extent permitted by law, Floto shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service.

Termination

We reserve the right to suspend or terminate access to Floto at any time, with or without notice, for behavior that violates these Terms or is otherwise harmful to the Service or its users. In the case of Team accounts, suspension or termination of the Admin’s account will result in the suspension of all associated Member accounts.

Changes to Terms

We may update these Terms from time to time. When we do, we will update the “Effective Date” at the top of these Terms. Continued use of the Service after changes go into effect constitutes your acceptance of the revised Terms.

Contact

If you have any questions about these Terms, you can reach us at hello@floto.ai.